Someone asked me to pay outside Ourfit

If someone asks you to pay by bank transfer, to book with them directly, or to move the conversation to another app, say no and report it.

Why it matters

A rental paid outside Ourfit isn't a booking on Ourfit. There's nothing to raise an issue on, no refund through us, and no record of what you agreed. Taking a booking off Ourfit also breaks the Terms, for both sides.

Message each other on Ourfit as much as you like. Just keep the booking and the payment here.

What to do first

1. Don't pay, and don't share your card or bank details in messages.
2. Report the conversation.
3. Block them if you don't want to hear from them again.

Report it

In the conversation, tap their name at the top. Under Safety, press Report, choose Taking payment off Ourfit, then Send report. Our team reviews the conversation. The other person isn't told you reported them.

Block is in the same place. Once you block someone, you can't message each other and they can't request a booking from you. You can unblock them any time.

You can also report or block from their profile: open the menu at the top and choose Report or Block with their username.

What happens next

Ourfit reviews every report and can remove a listing or suspend an account. Messages on Ourfit are visible to Ourfit to provide the service, so the conversation is on the record.

If you feel unsafe

If your safety is ever at risk, at a pickup or anywhere else, contact emergency services first, then let us know.

Next

• The pickup didn't happen
• Safety and trust