Your bookings

Bookings lists every rental that's still going: requests waiting on a lender, confirmed bookings, and pieces on their way to you, with you or on their way back. Tap one to open it.

If you lend too, Renting and Lending switch between the two, and All shows both.

What each stage means

Each booking shows a status:

• Awaiting approval. You've asked and the lender hasn't answered yet. Your card has a hold, not a charge.
• Payment needs attention. The lender accepted, but the charge didn't go through. Open the booking to fix it.
• Awaiting shipment. Confirmed and paid. The lender hasn't posted it yet.
• Arrange pickup or Ready to collect. Confirmed, for pickup. Agree a time in messages.
• On its way. Posted to you.
• With you. The rental is on. Near the end it shows Return due, and Return overdue once the date has passed.
• Returning. On its way back to the lender. For pickup, it says Returned until the lender confirms they have it.
• Completed. Done.

When you have bookings at more than one stage, filters along the top show just one stage at a time.

On a booking

The booking page has the piece, your dates, how it's getting to you and back, the tracking, and a Payment summary. The button at the bottom is the next thing to do: I've picked it up, I've posted it back and so on.

To ask the lender something, press Message. Keep messages on Ourfit, so everything stays tracked.

For anything else, press More options at the top, then Need help with this booking?. From there you can message the lender, raise an issue (damage, non-receipt, a late return and more), cancel when you still can, or contact Ourfit.

Past bookings and search

Completed, cancelled, declined and expired bookings move to Past bookings, in the menu at the top of Bookings. Search bookings finds any booking by its number, the piece or the lender.

Next

• Cancellations and refunds