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Renter (Hirer) Terms and Conditions

Last updated: June 2026

These Terms and Conditions ("Terms") govern your use of the Ourfit platform ("Ourfit", "we", "us" or "our") as a renter (or "hirer") - someone who hires garments and accessories listed by other users within Australia. By creating an account, browsing listings or submitting a booking request, you ("you") agree to be bound by these Terms. If you do not accept these Terms, you must not use Ourfit.

These Terms are a binding legal agreement between you and Ourfit. They include important obligations and limitations of liability, reflect the requirements of the Australian Consumer Law (ACL) and set out your rights and responsibilities as a renter. Nothing in these Terms excludes, restricts or modifies any non-excludable right or guarantee you have under the ACL.

If you list items, the Lender Terms and Conditions also apply to you. Our Privacy Policy forms part of these Terms.

1. Eligibility and account

  • Minimum age. You must be at least 18 years old to use Ourfit. Contracts with minors are generally unenforceable; if you are under 18, you may not use Ourfit.
  • Account information. You agree to provide accurate, current information (name, email, phone, delivery address and payment details), to keep your login secure, not to share your account, and to update your details if they change.
  • Identity verification. We may require you to verify your identity (for example, a driver's licence or passport) before certain bookings. You consent to our use of third-party identity verification services for this purpose, handled in line with our Privacy Policy and the Australian Privacy Principles.
  • Verification is not endorsement. Where a user is shown as verified, that means only that a check was completed. It is not an endorsement or guarantee by Ourfit of any user's identity, trustworthiness or suitability, and does not warrant any item.
  • Prohibited users. You must not create an account if you have previously been removed from Ourfit, are located outside Australia, or intend to use the platform unlawfully.

2. How Ourfit works

Ourfit is an online marketplace that lets users list and hire garments and accessories. Ourfit facilitates transactions and processes payments but does not own or take possession of the items listed - ownership stays with the lender, and Ourfit is not a party to the rental contract between you and the lender, except to the extent required by law (and as your payment collection agent, below).

We exercise due care and skill and endeavour to ensure listings match the lender's descriptions, but (except to the extent of any guarantee that applies under the Australian Consumer Law) we do not guarantee an item is fit for your particular purpose or free from minor wear consistent with prior use. Items are often pre-loved.

3. Booking and payment

  • Booking request. To hire an item you submit a booking request for your chosen rental period (Ourfit currently offers 4-day and 8-day hire periods - the days you have the item; shipping to and from is handled separately by the lender's buffer days and does not come out of your hire). When you submit a request, you authorise your payment card for the total price - this is a hold, not a charge; no money leaves your account at this stage. The lender may accept or decline, and may receive requests from multiple renters for the same dates.
  • Confirmation and charge. A booking is confirmed when the lender accepts it, and acceptance is the point at which your authorised card is charged - there is no separate payment step. If the lender declines, doesn't respond in time, or accepts another renter for the same dates, your authorisation is released and you are not charged.
  • What you pay. At request time Ourfit shows the full total - the hire fee, the delivery fee (if you choose postage) and any applicable fees - and you authorise that amount. Payment is processed by our third-party processor (currently Stripe); we do not store full card details. We do not charge hidden fees.
  • Ourfit as payment collection agent. Although Ourfit is not a party to the rental agreement, Ourfit acts as the lender's limited payment collection agent for the purpose of accepting payment on the lender's behalf. Once you have paid Ourfit the hire price for a confirmed booking, your payment obligation to the lender for the hire price is satisfied. This does not cover amounts that arise separately if the item is returned damaged, late or not at all - damage, late-return and non-return charges (up to the item's RRP) are a separate obligation that you authorise at booking and remain liable for, as set out in Section 6. Ourfit may also collect those amounts on the lender's behalf and remit them.

4. Delivery and receiving the item

  • Delivery method. Items are exchanged by (a) tracked Australia Post Express within Australia, or (b) in-person pickup where the lender offers it - your choice at checkout. For postal hires the lender dispatches so the item arrives by the start date and includes a prepaid return satchel.
  • In-person pickup. Where you choose pickup, no delivery fee applies. You and the lender arrange a time and place to hand the item over and to return it, directly through Ourfit messages, and each confirms in the app when you physically have the item. Ourfit is not present at and is not a party to the handover or return. To the fullest extent permitted by law, Ourfit is not responsible for what happens during an in-person pickup or return, including personal injury, loss, theft or any dispute arising at the meeting; we do not vet meeting locations and do not insure in-person handovers. You acknowledge this at checkout, and we record that acknowledgement against the booking. If the other party fails to attend, you may report the no-show through the booking; Ourfit reviews each report and decides any refund and does not move money automatically. Nothing here excludes a non-excludable ACL right.
  • Inspection on arrival. Inspect the item on receipt and notify the lender and Ourfit of any defects or issues within 24 hours. If an issue arises during the hire, notify the lender and Ourfit before the end of the rental period. Failure to notify within these timeframes may affect your right to a refund or credit.

5. Using and returning the item

You agree to take reasonable care of the item; wear it only for its intended purpose; follow the care instructions; not alter, cut, dye, modify or attempt to clean it; and not let anyone else use it.

Cleaning is the lender's responsibility. Do not wash, iron, dry-clean or otherwise treat the garment - return it unwashed. Return the item by the end of the rental period using the prepaid label (or the method agreed for pickup), clean, dry and free of odours, stains and damage beyond normal wear.

6. Damage, loss and late return

  • No bond - card on file. We do not hold a separate refundable bond. When you authorise your card at booking, you agree that we may charge that card if the item is returned damaged or not returned, up to the item's recommended retail price (RRP) shown on the listing (the "cap").
  • The trigger. We never charge speculatively. A charge happens only after a damage or non-return claim is raised by the lender, supported by evidence (photographs and a written reason), and either accepted by you or resolved through the dispute process in Section 7.
  • What counts as damage. Stains ordinary dry-cleaning can't remove; rips, tears, holes, broken zips, missing buttons/trims; burns, melt marks, bleach or dye discolouration; stretching or shape distortion beyond normal; persistent strong odours that don't lift after cleaning; or the item not being returned by the agreed date. Normal wear - small loose threads, minor pilling, a single dry-cleanable mark, light marks from a few hours' wear - will not lead to a charge.
  • The RRP cap is not a cap on your overall liability. You remain responsible for loss or damage beyond that amount, and the lender may pursue any uncovered remainder through ordinary legal channels.
  • How charges are attempted. We attempt the approved amount on your saved card. If it cannot be completed in full (for example, a card limit or insufficient funds), you remain liable for the balance; we may attempt further charges and will notify you before doing so, and you can settle the balance in full at any time from your booking detail page. Where an approved amount cannot be collected, any unpaid shortfall may be referred to the lender and/or to a third-party collections agency, in accordance with applicable laws (including privacy and debt-collection laws), with reasonable recovery costs added to the extent permitted by law.
  • Late returns. Please return on time. If you return late, you may be charged a reasonable late fee for each day (or part day) the item is late - set by the lender or by Ourfit. A late fee is a genuine pre-estimate of the loss a late return causes (lost hire days and reasonable costs of the delay) and, in any case, will not exceed the item's retail value. After seven (7) days from the agreed return date the item is treated as not returned, and you may be charged up to its RRP (less any late fees already charged). Late and non-return matters are handled through the claims process above.
  • Theft and non-return. Where an item is not returned, or amounts owed remain unpaid, we may treat the matter as suspected theft and, to the extent permitted by law, share relevant details (such as your name, address, phone and identity-verification information) with the affected lender and/or law enforcement.

7. Disputes

  • Raising a dispute. If you have a problem (a late delivery, a misdescribed item, or a damage claim against you), report it through Ourfit within the applicable window, with all relevant evidence (photos, messages, tracking numbers).
  • Lifecycle. A dispute moves through open → respond → resolve → close. When a lender raises a damage or non-return claim, you have 5 days to respond - accept, offer a counter-amount, or contest with your own evidence. We send reminders before the deadline. If you don't respond in time, the claim may be decided on the evidence available.
  • Decision. If you agree, we charge the agreed amount and close the case. If you contest, an Ourfit reviewer decides in good faith based on the evidence both sides provide. An Ourfit decision resolves the matter on the platform; it does not determine your legal rights, which you remain free to pursue.
  • Your rights throughout. You may contest any claim; you may update your saved card; you may request a copy of the decision and evidence; you retain your right to raise a dispute with your bank; and your non-excludable ACL rights are preserved.
  • External options. An Ourfit decision is not a barrier to your legal rights. Nothing in these Terms prevents you from contacting a consumer protection agency (such as NSW Fair Trading) or a tribunal or court. If we cannot resolve a complaint with you, we may offer to facilitate independent mediation (participation is voluntary and may involve cost).

8. Cancellations and refunds

  • By you. Before a lender accepts, you can cancel at no charge - your card is only on hold and the hold is released. Once a booking is confirmed (accepted and charged), you cannot cancel it yourself; contact Ourfit support and we will handle it case by case. This does not limit your rights under the Australian Consumer Law. Ourfit's platform fees are non-refundable for change-of-mind cancellations and are returned only where the law requires it (for example, a major failure or misrepresentation).
  • By the lender. If a lender cannot fulfil a confirmed booking, you receive a full refund of all amounts paid, including fees and delivery.

9. Fees and taxes

The renter pays the hire fee and (for postage) the delivery fee, shown in full at checkout before you confirm. Ourfit's platform fee is taken from the lender's earnings, not added to your total. All fees include GST where applicable. We may change our fee structure with at least 14 days' notice; changes do not affect already-confirmed bookings.

10. Your conduct

You must not: breach any law; act fraudulently or deceptively; harass other users; post false reviews or offer incentives for reviews; or arrange or encourage transactions off the platform using contact details obtained through Ourfit. Reviews must reflect your genuine experience. To keep the marketplace safe and enforce these Terms, Ourfit may review messages sent through the platform, using automated and/or manual review, in line with our Privacy Policy.

11. Liability

  • ACL guarantees. Ourfit must provide its services with due care and skill. Nothing in these Terms excludes any consumer guarantee or other right that cannot lawfully be excluded.
  • Third-party items. Because items are provided by users, then except to the extent required under the Australian Consumer Law, we do not warrant they are free from defects, fit for a particular purpose or new. If an item is not wearable due to a major fault or misdescription, contact us immediately - you may be entitled to a refund.
  • Who supplies the item. As between you and the lender, the lender (not Ourfit) is the supplier of the item. Consumer guarantees for the item itself - such as acceptable quality and matching its description - are owed to you by the lender, and your rights under the ACL against the lender are preserved.
  • Limitation. Where the Australian Consumer Law applies and permits limitation (in particular section 64A), our liability for failure to comply with a consumer guarantee for services is limited, at our option, to re-supplying the services or paying the cost of re-supply. Otherwise, to the fullest extent permitted by law, Ourfit's liability is limited to the total fees you paid us for the relevant transaction, and we are not liable for loss of profits or indirect or consequential loss, except where this cannot be excluded.
  • Insurance. Ourfit does not currently provide insurance. You remain responsible for loss or damage as set out above.

12. Privacy

We collect, use and disclose your personal information in accordance with our Privacy Policy, which forms part of these Terms and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

13. General

  • Termination. You may close your account at any time if you have no active bookings. We may suspend or terminate your account if you breach these Terms, act fraudulently or fail to pay. Sections on fees, disputes, liability, privacy and indemnity survive termination.
  • Indemnity. You agree to indemnify Ourfit and its people against claims, liabilities and reasonable costs to the extent caused by your breach of these Terms, your negligence or wilful misconduct, or your unlawful act or omission in connection with your use of Ourfit or your hire or use of any item. This indemnity is reduced to the extent Ourfit's own act or omission contributed to the loss.
  • Your content. You keep ownership of content you upload (photos, reviews). You grant Ourfit a non-exclusive, worldwide, royalty-free licence to use it to operate and promote the platform, and you warrant you have the rights to it.
  • Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control; affected bookings may be cancelled and amounts refunded.
  • Changes to these Terms. We may update these Terms from time to time. For material changes we will give at least 14 days' notice by email or in-platform notice; if you don't agree you may close your account before they take effect (provided you have no active bookings). Continued use after that constitutes acceptance, and changes do not affect bookings already confirmed.
  • Entire agreement, assignment and notices. These Terms and the policies they reference are the entire agreement between you and Ourfit about the platform. You may not assign your rights without our consent; we may assign ours. A failure to enforce a term is not a waiver of it. We give notices by email or in-platform notice; you contact us at the address below.
  • Governing law. These Terms are governed by the laws of New South Wales, Australia (where Ourfit is based). Ourfit operates Australia-wide, and the Australian Consumer Law and other federal laws apply nationwide regardless. You may bring proceedings in the courts of New South Wales or, if you prefer, in the courts or tribunal of the Australian state or territory where you live - nothing limits your right to use your local consumer tribunal. If any provision is invalid, it is severed and the rest remains in force.
  • Operator / contact. Ourfit is operated by Ourfit Pty Ltd (ABN 68 674 899 917), Sydney, NSW. Questions: legal@ourfit.app.

By using Ourfit, you acknowledge that you have read, understood and agree to be bound by these Terms.