How to handle damage and late returns in a dress rental business

Write the damage policy and the return date on the listing, not in a message later. Photograph the piece before it goes out. State what counts as normal wear, like light deodorant marks or a loose hook, and what counts as damage, like a tear or a stain that will not come out.

There is no cash bond. The renter's card is held on file. If a piece comes back damaged, the lender raises an issue with photos within two days of its return. The renter has five days to reply with their own evidence. If they disagree, Ourfit reviews both sides and decides. Any charge is capped at the figure shown to the renter before they saved their card: the item's retail price, or five times its 4 day rental price up to $1,500 where it has no retail price.

A small repair is a repair cost. A ruined dress is a replacement cost. Claim what the damage actually costs, with a receipt or a quote, and say so in the issue.

A late dress blocks the next renter. Message the renter the day it is due, say what the next booking is, and ask for a return time. On bookings you take yourself, your own cancellation policy and late fee apply, as you set them. Keep it factual and in writing.